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MrLoot
#1 in Mystery Box Sites
The criteria
Provably Fair
Documented
Published item oddsThe terms state that product probabilities are disclosed before a box is opened.
Seed-based verificationClient seed, server seed and play count are described on the fairness page.
Verification instructionsPublic example code explains how to reproduce a past roll from its seeds.
Responsible Play
Documented
Self-exclusionAccount Controls offers a short break and longer exclusion periods, including permanent exclusion.
Spending controlsLimits can be requested through support. Implementation and waiting periods are stated.
Independent support resourcesThe policy links to GamCare, Gambling Therapy and Gamblers Anonymous.
Customer Support
Documented
Published contact routesThe site links live chat and publishes support@mrloot.com for help.
Response expectationsThe refund policy states a response within seven business days. We have not tested response times.
Refund and complaint processThe refund policy explains eligible claims, exclusions and how to contact support.
Prize Transparency
Documented
Redemption optionsShipping, exchange for site credits and conditional crypto settlement are described.
Values and restrictionsThe terms distinguish product values, XP and site credits. Purchased credits are not freely cashable.
Refund conditionsEligible unspent purchased balances can be considered for a goodwill refund to the original payment method.
Operations
Documented
Named operatorThe terms identify Millerdale & Kingston Ventures LTD and its Cyprus registration.
Identity-check policyThe AML policy names Sumsub and publishes identity and source-of-funds triggers.
Privacy informationThe privacy policy identifies the controller and explains its handling of personal data.
Published-policy checks. Open a criterion for its source. How this standard works.
Additional Compliance
ID & Age VerificationRisk-based checks
The policy specifies age assurance and sanctions screening at registration. Full ID verification is triggered by crypto settlement, stated thresholds or risk indicators.
Read policyAML PolicyPublished
The published policy sets out identity, wallet screening and source-of-funds procedures. Their operational effectiveness has not been independently audited by us.
Read policyRegional RestrictionsRestrictions published
The terms list prohibited and restricted locations and describe access controls. We have not independently tested geographical blocking.
Read policyWebsite & links
MrLoot promo code
Reward shown at sign up. View offer conditions
LOOTBOXES
All facts & restrictions
Each source was checked on the date recorded for that fact. Platform terms can change.
| Fact | Details | Evidence |
|---|---|---|
| Operator | Millerdale & Kingston Ventures LTD, Reg No HE 466179, Larnaca, Cyprus | Checked on the platform's own pages Source |
| Registration and licence | Company registered in Cyprus. The terms claim no gambling licence and state that the site does not offer wagering, betting, casino games or lotteries. | Checked on the platform's own pages Source |
| Launched | Boxes in MrLoot's own catalogue carry publish dates from November 2023 | Checked on the platform's own pages Source |
| Cheapest box | A Rolex Slot catalogue example displayed $0.63 on 1 Oct 2026. This is an observed example, not a verified minimum across the whole catalogue. | Checked on the platform's own pages Source |
| Catalogue | 433 boxes listed in MrLoot's box sitemap | Checked on the platform's own pages Source |
| Item odds | Yes. The terms say the probability of each product is published on the box page before purchase. | Checked on the platform's own pages Source |
| Provably fair | The public fairness page describes client and server seeds, a play count, seed revelation and example verification code. This confirms documentation is available, not an independent audit of live outcomes. | Checked on the platform's own pages Source |
| Deposits | Cards, Apple Pay, Google Pay, PayPal, local payment methods, certain cryptocurrencies and MrLoot gift cards, as shown at checkout | Checked on the platform's own pages Source |
| Withdrawals | Won items are generally shipped. Items can also be exchanged for Looties (site credit), or, where MrLoot offers it, settled in cryptocurrency after identity and wallet verification, with limits. | Checked on the platform's own pages Source |
| Deposit withdrawal rules | Yes. Purchased Looties cannot be withdrawn, redeemed for cash or cryptocurrency, or refunded except under the refund policy. Only won items can be settled in crypto, which the terms call a fulfilment method, not a withdrawal. | Checked on the platform's own pages Source |
| Payout speed (platform claim) | No payout time is stated in the terms. Crypto settlement is subject to limits and any holding periods shown in the feature. | Checked on the platform's own pages Source |
| Identity checks | Risk based checks by Sumsub, which can include ID, proof of address, a liveness check, payment method ownership and source of funds. Mandatory at published deposit and redemption thresholds, and before crypto settlement. | Checked on the platform's own pages Source |
| Spending limits and self exclusion | Cooling off and self exclusion in Account Controls. Deposit and spend limits are set through support on request; the page states a 48 hour implementation window, immediate decreases and a seven day wait for increases or removal. | Checked on the platform's own pages Source |
| Support | Live chat is linked on the site, and support@mrloot.com is published in its policies. The refund policy states a response within seven business days; we have not timed a support request. | Checked on the platform's own pages Source |
| Minimum age | 18+ | Checked on the platform's own pages Source |
| Restricted regions | Not available in Austria, Australia, Bangladesh, Belgium, China, Denmark, Kazakhstan, the Netherlands, Pakistan, Palestine, Seychelles, Singapore, Slovakia, Sweden, Turkey and the UAE, plus further prohibited jurisdictions. Paid features are blocked in California, Connecticut, Idaho, Michigan, Montana, Nevada, New Jersey, New York and Washington. | Checked on the platform's own pages Source |
| Shipping real items | Yes. Items ship, and depending on the destination you may pay import VAT, duties and carrier fees, or an import fee shown at checkout. | Checked on the platform's own pages Source |
| Sell back | Yes, through the Exchange feature, at a displayed exchange value that may be lower than the item's assigned value. Exchanged Looties can only be spent on MrLoot. | Checked on the platform's own pages Source |
| Trustpilot | Profile removed. Trustpilot's page for mrloot.com reads: "This profile has been removed. The business you're trying to find goes against our guidelines and is no longer visible on Trustpilot." | Third party source Source |
| Notable public issues | Trustpilot has removed MrLoot's profile for going against its guidelines (read 23 Sep 2026). Trustpilot does not say which guideline. | Third party source Source |
| Refund policy | A goodwill refund can be requested for eligible, unspent purchased Looties, back to the original payment method. Opened boxes, spent Looties and XP are excluded. This is a refund process, not unrestricted cash withdrawal. | Checked on the platform's own pages Source |
| AML policy | Published AML policy names Sumsub and describes age assurance, sanctions screening, identity thresholds and source-of-funds checks. | Checked on the platform's own pages Source |
| Privacy policy | Published privacy policy names the data controller, describes the purposes of processing and explains privacy rights. | Checked on the platform's own pages Source |
Our take: We like MrLoot's colourful themed catalogue and publicly readable policies. Purchased Looties cannot be cashed out, XP cannot be redeemed, and won products have separate delivery, exchange and conditional crypto fulfilment rules.
Editorial rating: 5/5. Sources last checked 2 Oct 2026. Loot Boxes has a commercial relationship with MrLoot and promotes it. Disclosure. A policy certification confirms documentation, not a gambling licence or a tested payout. Opening boxes costs money you can lose. 18+ and safer play.