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Lootbox
#2 in Mystery Box Sites
The criteria
Provably Fair
Documented
Published item oddsYes. Every box page I sampled lists each item's drop chance and value before you buy (31 of 306 boxes, including the cheapest and the most expensive). The terms say every product in a box 'is displayed beneath the Box listing'.
Verification methodServer seed (SHA256 hash shown before play, revealed when retired), client seed (can be edited), nonce starting at 1. Combined as clientSeed:serverSeed:nonce, hashed with SHA512, and the first 13 hex characters give a ticket from 1 to 100,000,000. The code is published and there is a verification section on the provably fair page.
Responsible Play
Documented
Spending controls and exclusionsSelf-exclusion by asking support (live chat or email) for a chosen period, for example 1 day, 1 week or 1 month. It applies immediately and cannot be reversed early. No deposit or spend limit tool, cooling-off setting or gambling-help links were found in the terms, policies or help center. The homepage only says 'set limits for yourself'.
Age requirements18+ and at least the age of majority in your jurisdiction
Customer Support
Partly documented
Published support channelsLive chat, which the platform says is 24/7, and email support@lootbox.com. Sponsorship email is sponsor@lootbox.com. There is also a Discord server.
Refund policyThis information has not yet been verified from public documentation.
No verified source yet
Prize Transparency
Documented
Redemption optionsItems shipped to your address; item value withdrawn in crypto (BTC, ETH, LTC, SOL, USDT, USDC, DOGE); CS2 items to your Steam inventory. No bank, card or gift card cash-out is described.
Balance restrictionsWithdrawals are of item value (products exchanged for crypto or shipped), not of the credit balance. 'Credits deposited via ZEN cannot be withdrawn as cryptocurrency.' Balance from selling deposited CS2 skins 'cannot be withdrawn as real money'. Unused purchased credits can only be refunded at Lootbox's discretion, if asked within 30 days. There are daily withdrawal limits, and large withdrawals go through manual approval. No wagering multiple is stated.
Shipping informationYes. The homepage FAQ says IRL products are delivered to the USA, Canada, Brazil and most of Europe 'with no additional fees', and CS2 items go to Steam anywhere. However, the terms say delivery costs 'will be as displayed to you' and that the user pays all delivery and import fees, and the help center says the user pays customs duties. Average delivery is 3 to 30 days per the terms.
Operations
Documented
Named operatorLOOTBOX LTD (HE 466358), 25 Voukourestiou Street, Neptune House, 1st Floor, Suite 11, Limassol 3045, Cyprus
Identity-check policySumsub ID check plus a liveness check and proof of address. The KYC policy says it targets high-risk customers and 'most customers can access services such as depositing funds... and withdrawing funds without undergoing KYC'. The help center lists withdrawals above a certain limit, flagged activity and some promotions as triggers. The terms say free play (rain credits and the daily free box) requires KYC, and that ID can be requested 'at any time and for any reason', with funds withheld until it is provided.
Published-policy checks. Open a criterion for its source. How this standard works.
Additional Compliance
ID & Age VerificationPolicy described
Sumsub ID check plus a liveness check and proof of address. The KYC policy says it targets high-risk customers and 'most customers can access services such as depositing funds... and withdrawing funds without undergoing KYC'. The help center lists withdrawals above a certain limit, flagged activity and some promotions as triggers. The terms say free play (rain credits and the daily free box) requires KYC, and that ID can be requested 'at any time and for any reason', with funds withheld until it is provided.
Read policyAML PolicyNot verified
We have not verified this policy from a public source.
Regional RestrictionsPolicy described
Parts of the service are restricted in Denmark, Lithuania, Poland, Slovakia and the United Kingdom. Use is prohibited in Afghanistan, Bangladesh, Belarus, Belgium, Central African Republic, Cuba, Cyprus, DR Congo, Eritrea, Finland, Iraq, Iran, Kazakhstan, Lebanon, Libya, Mali, Myanmar, the Netherlands, Nicaragua, North Korea, Pakistan, Palestine, Seychelles, Somalia, South Sudan, Sudan, Syria, UAE, Venezuela, Yemen and Zimbabwe, and in Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia.
Read policyWebsite & links
Official websiteTerms & conditionscypruscompanydata.com/lootbox-ltd-466358lootbox.com/boxes/pocket-changeFairness verificationlootbox.com/boxes/desert-stormlootbox.com/boxeshelp.lootbox.com/en/articles/10251123-which-payment-methods-are-supportedhelp.lootbox.com/en/articles/10251124-how-long-do-withdrawals-takelootbox.com/policies/kychelp.lootbox.com/en/articles/10261145-how-do-i-self-banhelp.lootbox.com/en/articles/10261183-how-can-i-contact-lootbox-comhelp.lootbox.com/en/articles/10261286-how-does-the-deposit-bonus-workTrustpilot profilegoogle.com/search
Lootbox promo code
5% deposit bonus with a creator code. View offer conditions
LOOTBOXESCOM
All facts & restrictions
Each source was checked on the date recorded for that fact. Platform terms can change.
| Fact | Details | Evidence |
|---|---|---|
| Operator | LOOTBOX LTD (HE 466358), 25 Voukourestiou Street, Neptune House, 1st Floor, Suite 11, Limassol 3045, Cyprus | Checked on the platform's own pages Source |
| Registration and licence | Cyprus. The terms are governed by Cyprus law with exclusive jurisdiction in Cyprus. No gambling or other licence and no licence number is claimed. The affiliate terms forbid marketing Lootbox 'as a gambling service'. | Checked on the platform's own pages Source |
| Launched | Late 2024. LOOTBOX LTD was registered on 15/10/2024. | Third party source Source |
| Cheapest box | $0.10 USD (Desert Storm, a CS2 box). The cheapest IRL box is Junk box at $0.34. Read 2026-09-23. | Checked on the platform's own pages Source |
| Catalogue | 306 boxes in the public catalogue (the homepage counter says 307): 170 tagged IRL and 135 tagged CS2 (24 are also marked featured). Upgrader lists '+10,000 Items'. Prices run from $0.10 to $6,715.44. | Checked on the platform's own pages Source |
| Item odds | Yes. Every box page I sampled lists each item's drop chance and value before you buy (31 of 306 boxes, including the cheapest and the most expensive). The terms say every product in a box 'is displayed beneath the Box listing'. | Checked on the platform's own pages Source |
| Provably fair | Server seed (SHA256 hash shown before play, revealed when retired), client seed (can be edited), nonce starting at 1. Combined as clientSeed:serverSeed:nonce, hashed with SHA512, and the first 13 hex characters give a ticket from 1 to 100,000,000. The code is published and there is a verification section on the provably fair page. | Checked on the platform's own pages Source |
| Deposits | Homepage: Visa and Mastercard cards; BTC, ETH, LTC, SOL, DOGE and XRP; USDC and USDT on ERC-20, BEP-20, MATIC and TRC-20. Help center: Swapped (third-party payments) plus crypto BTC, ETH, LTC, SOL, USDT, USDC and DOGE. The terms also mention ZEN deposits, and CS2 skins can be deposited. | Checked on the platform's own pages Source |
| Withdrawals | Items shipped to your address; item value withdrawn in crypto (BTC, ETH, LTC, SOL, USDT, USDC, DOGE); CS2 items to your Steam inventory. No bank, card or gift card cash-out is described. | Checked on the platform's own pages Source |
| Deposit withdrawal rules | Withdrawals are of item value (products exchanged for crypto or shipped), not of the credit balance. 'Credits deposited via ZEN cannot be withdrawn as cryptocurrency.' Balance from selling deposited CS2 skins 'cannot be withdrawn as real money'. Unused purchased credits can only be refunded at Lootbox's discretion, if asked within 30 days. There are daily withdrawal limits, and large withdrawals go through manual approval. No wagering multiple is stated. | Checked on the platform's own pages Source |
| Payout speed (platform claim) | Platform claim: crypto withdrawals are 'typically processed within a few minutes to an hour', and items 'are usually shipped within 12-24 hours'. Large withdrawals or those over the daily limit may need manual approval of up to 24 hours. The terms put average delivery at 3 to 30 days. | The platform's own claim Source |
| Identity checks | Sumsub ID check plus a liveness check and proof of address. The KYC policy says it targets high-risk customers and 'most customers can access services such as depositing funds... and withdrawing funds without undergoing KYC'. The help center lists withdrawals above a certain limit, flagged activity and some promotions as triggers. The terms say free play (rain credits and the daily free box) requires KYC, and that ID can be requested 'at any time and for any reason', with funds withheld until it is provided. | Checked on the platform's own pages Source |
| Spending limits and self exclusion | Self-exclusion by asking support (live chat or email) for a chosen period, for example 1 day, 1 week or 1 month. It applies immediately and cannot be reversed early. No deposit or spend limit tool, cooling-off setting or gambling-help links were found in the terms, policies or help center. The homepage only says 'set limits for yourself'. | Checked on the platform's own pages Source |
| Support | Live chat, which the platform says is 24/7, and email support@lootbox.com. Sponsorship email is sponsor@lootbox.com. There is also a Discord server. | Checked on the platform's own pages Source |
| Minimum age | 18+ and at least the age of majority in your jurisdiction | Checked on the platform's own pages Source |
| Restricted regions | Parts of the service are restricted in Denmark, Lithuania, Poland, Slovakia and the United Kingdom. Use is prohibited in Afghanistan, Bangladesh, Belarus, Belgium, Central African Republic, Cuba, Cyprus, DR Congo, Eritrea, Finland, Iraq, Iran, Kazakhstan, Lebanon, Libya, Mali, Myanmar, the Netherlands, Nicaragua, North Korea, Pakistan, Palestine, Seychelles, Somalia, South Sudan, Sudan, Syria, UAE, Venezuela, Yemen and Zimbabwe, and in Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia. | Checked on the platform's own pages Source |
| Shipping real items | Yes. The homepage FAQ says IRL products are delivered to the USA, Canada, Brazil and most of Europe 'with no additional fees', and CS2 items go to Steam anywhere. However, the terms say delivery costs 'will be as displayed to you' and that the user pays all delivery and import fees, and the help center says the user pays customs duties. Average delivery is 3 to 30 days per the terms. | Checked on the platform's own pages Source |
| Sell back | Yes. Products can be exchanged for credits at 'the value of the Product(s)', meaning the value shown when you exchange, not when you won. They can also be swapped for other products of equal or lesser value, or exchanged to crypto less exchange fees. No percentage haircut is stated. | Checked on the platform's own pages Source |
| Trustpilot | TrustScore 4.3 out of 5 from 34 reviews (70% 5-star, 21% 1-star). Profile claimed December 2024, category Online Marketplace, location Cyprus. Read 2026-09-23. | Third party source Source |
| Notable public issues | No lawsuits, regulator actions or payout controversies involving Lootbox.com or LOOTBOX LTD found in court records, regulator sites or established news outlets. | Not stated on public pages Source |
Our take: A young Cyprus operator (registered October 2024) with a big mixed catalogue of real item and CS2 boxes from 10 cents, published odds and published provably fair code. Only item value can be withdrawn, and Trustpilot data is thin so far.
Editorial rating: 3/5. Sources last checked 23 Sep 2026. Loot Boxes may earn a commission from links to this platform. Disclosure. A policy certification confirms documentation, not a gambling licence or a tested payout. Opening boxes costs money you can lose. 18+ and safer play.