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Cases.gg
#9 in Mystery Box Sites
The criteria
Provably Fair
Partly documented
Published item oddsNot confirmed. Pages say each box lists its possible prizes, but no per item odds could be read. The FAQ publishes house edges: Cases 10%, Battles 10%, Upgrader 10%, Crash about 6.5%, Coinflip 0 to 10%.
Verification methodClaimed. It uses a server seed (shown as a SHA256 hash), a client seed and a nonce, and says server seeds rotate automatically every 1000 bets from 17 Jan 2025.
Responsible Play
Documented
Spending controls and exclusionsThere is a self exclusion policy at cases.gg/self-exclude, a 'Self-exclude' menu item and a 'Have a Gambling Problem? Reach out for help' link. Spend limits appear only in third party reviews.
Age requirements18+, or the age of majority where you live if that is higher
Customer Support
Partly documented
Published support channelsLive chat, which the FAQ says is '24/7 instant customer support'. Also a support email, phone +353 21 212 7606, the US payments phone +1 (302) 238-1782, Discord, X (@casesdotgg), Kick and Twitch.
Refund policyThis information has not yet been verified from public documentation.
No verified source yet
Prize Transparency
Documented
Redemption optionsYou can ship won items or withdraw them as cryptocurrency. Skins go out as Steam trades. Deposits cannot be withdrawn.
Balance restrictionsYes. The terms say: 'Only prizes can be withdrawn, not deposits. Balance must be fully wagered before they can be withdrawn.' In New York and Florida the maximum prize per play is $5,000.
Shipping informationYes (claimed). The FAQ says shipping goes to 'North America and European Union countries'. Marketing copy says 'Global Shipping'.
Operations
Partly documented
Named operatorCGG Entertainment Ltd, Cyprus registration HE439425, Gerasimou 11, Strovolos, 2040 Nicosia, Cyprus. Payments may be processed by CasesGG US LLC, 8 The Green, Dover, DE 19901. Several reviewers say the same company runs Clash.gg (not checked here).
Identity-check policyKYC is required for crypto withdrawals that come from fiat deposits. Cases.gg can ask for ID before awarding any prize. The AML policy mentions KYC identity checks and PEP and OFAC screening.
Published-policy checks. Open a criterion for its source. How this standard works.
Additional Compliance
ID & Age VerificationPolicy described
KYC is required for crypto withdrawals that come from fiat deposits. Cases.gg can ask for ID before awarding any prize. The AML policy mentions KYC identity checks and PEP and OFAC screening.
Read policyAML PolicyNot verified
We have not verified this policy from a public source.
Regional RestrictionsPolicy described
In the US, the service is excluded in Idaho, Montana, Michigan, Nevada and Washington, and Nevada and Washington users may not access the site at all. Sweden is blocked since the regulator's action. No full country list was found.
Read policyWebsite & links
Official websiteXspelinspektionen.se/globalassets/dokument/tillsynsbeslut/forbud/cgg-entertainment-ltd--forbud-att-tillhandahalla-spel-2025-11-05.pdfweb.archive.org/web/20260503154806/https://cases.gg/aboutFAQweb.archive.org/web/20250718202623/https://cases.gg/fairness/infoweb.archive.org/web/20260503154005/https://cases.ggweb.archive.org/web/20250718204009/https://cases.gg/policies/tacTrustpilot profilespelinspektionen.se/globalassets/dokument/tillsynsbeslut/forbud/cgg-entertainm
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LOOTBOXES
All facts & restrictions
Each source was checked on the date recorded for that fact. Platform terms can change.
| Fact | Details | Evidence |
|---|---|---|
| Operator | CGG Entertainment Ltd, Cyprus registration HE439425, Gerasimou 11, Strovolos, 2040 Nicosia, Cyprus. Payments may be processed by CasesGG US LLC, 8 The Green, Dover, DE 19901. Several reviewers say the same company runs Clash.gg (not checked here). | Third party source Source |
| Registration and licence | No gambling licence found. Spelinspektionen found no gaming licence in any jurisdiction. The terms say Cypriot law governs, disputes go to Cypriot courts, and there is an arbitration and class action waiver clause. Sweden banned CGG Entertainment Ltd on 5 Nov 2025. | Third party source Source |
| Launched | 2024 | The platform's own claim Source |
| Cheapest box | $0.10 (claimed) | The platform's own claim Source |
| Catalogue | Sources conflict. Cases.gg claims 'thousands of cases'. The Spike says over 400. CasinoRankr says about 300 titles. | Not verified Source |
| Item odds | Not confirmed. Pages say each box lists its possible prizes, but no per item odds could be read. The FAQ publishes house edges: Cases 10%, Battles 10%, Upgrader 10%, Crash about 6.5%, Coinflip 0 to 10%. | Not verified Source |
| Provably fair | Claimed. It uses a server seed (shown as a SHA256 hash), a client seed and a nonce, and says server seeds rotate automatically every 1000 bets from 17 Jan 2025. | The platform's own claim Source |
| Deposits | Credit cards, debit cards, PayPal and cryptocurrency (claimed). Crypto deposits run through Fireblocks. | The platform's own claim Source |
| Withdrawals | You can ship won items or withdraw them as cryptocurrency. Skins go out as Steam trades. Deposits cannot be withdrawn. | The platform's own claim Source |
| Deposit withdrawal rules | Yes. The terms say: 'Only prizes can be withdrawn, not deposits. Balance must be fully wagered before they can be withdrawn.' In New York and Florida the maximum prize per play is $5,000. | The platform's own claim Source |
| Payout speed (platform claim) | 'All items instantly withdrawable' (platform claim). Third parties report up to a 30 day delay on cash payouts and one withdrawal every 5 days. | The platform's own claim Source |
| Identity checks | KYC is required for crypto withdrawals that come from fiat deposits. Cases.gg can ask for ID before awarding any prize. The AML policy mentions KYC identity checks and PEP and OFAC screening. | The platform's own claim Source |
| Spending limits and self exclusion | There is a self exclusion policy at cases.gg/self-exclude, a 'Self-exclude' menu item and a 'Have a Gambling Problem? Reach out for help' link. Spend limits appear only in third party reviews. | The platform's own claim Source |
| Support | Live chat, which the FAQ says is '24/7 instant customer support'. Also a support email, phone +353 21 212 7606, the US payments phone +1 (302) 238-1782, Discord, X (@casesdotgg), Kick and Twitch. | The platform's own claim Source |
| Minimum age | 18+, or the age of majority where you live if that is higher | The platform's own claim Source |
| Restricted regions | In the US, the service is excluded in Idaho, Montana, Michigan, Nevada and Washington, and Nevada and Washington users may not access the site at all. Sweden is blocked since the regulator's action. No full country list was found. | The platform's own claim Source |
| Shipping real items | Yes (claimed). The FAQ says shipping goes to 'North America and European Union countries'. Marketing copy says 'Global Shipping'. | The platform's own claim Source |
| Sell back | Yes. Items can be sold back for site credit ('Sell for ${amount}', 'exchange for credits'). No sell back rate is published. | The platform's own claim Source |
| Trustpilot | 3.5 out of 5 from 406 reviews: 68% five star, 2% four, 2% three, 3% two, 25% one star. Profile claimed Aug 2024. Newest reviews dated Sep 2026. | Third party source Source |
| Notable public issues | Spelinspektionen banned CGG Entertainment Ltd from offering games in Sweden on 5 Nov 2025 (Dnr 25Si1980, effective immediately). It found no licence in any jurisdiction and, on 6 Oct 2025, VPN workaround references on the site. Recent Trustpilot complaints describe confiscated balances and bans. No lawsuit found in reputable sources. | Third party source Source |
Our take: A no frills case opening site with a published 10 percent house edge on cases. Deposits cannot be withdrawn, only prizes, and Sweden gambling regulator banned its operator from the Swedish market in November 2025.
Editorial rating: 4/5. Sources last checked 23 Sep 2026. Loot Boxes may earn a commission from links to this platform. Disclosure. A policy certification confirms documentation, not a gambling licence or a tested payout. Opening boxes costs money you can lose. 18+ and safer play.